PROBLEM CLAUSE

Welcome to bonillatrendy.com! You may encounter some problems or disputes while using this website and services. In order to ensure timely and effective resolution of problems and safeguard the legitimate rights and interests of both parties, we hereby formulate the following problem handling and dispute resolution terms (hereinafter referred to as “problem terms”). Please read and understand the following terms carefully before using our services.

1. Problem reporting and handling process
   Problem confirmation: After we receive your problem report, we will verify it as soon as possible and feedback the confirmation results to you within a reasonable time. For issues that require further investigation, we will inform you of the estimated processing time.
   Solution: After confirming the problem, we will provide reasonable solutions according to your specific situation, including but not limited to return, exchange, refund, compensation, repair, etc.
   Execution and follow-up: We promise to implement the solution according to the agreed schedule and method, and keep in touch with you during the implementation process to ensure that the problem is completely resolved.
2. Dispute Resolution Mechanism
   Friendly Negotiation: We encourage you to resolve any dispute through friendly negotiation. You can communicate with us directly through our customer service channels to seek a solution acceptable to both parties.
   Mediation and Arbitration: If a solution cannot be reached through friendly negotiation, you may consider mediation through a third-party mediation agency, or submit the dispute to an arbitration agency for arbitration according to the arbitration agreement agreed by both parties.
   Legal Channel: If the dispute cannot be resolved through the above methods, either party has the right to file a lawsuit in the relevant court of the United States. We respect and abide by the laws and regulations of the United States and are willing to resolve disputes within the framework of the law.
3. Special Notes
   Evidence Preservation: When reporting a problem or raising a dispute, please be sure to provide true and valid evidence materials, including but not limited to order information, product photos, transaction records, etc. These evidences will serve as an important basis for us to handle problems and resolve disputes.
   Timeliness: In order to protect your rights and interests, we recommend that you report to us as soon as possible after discovering a problem or dispute. If any loss is caused by your failure to report in time, we may not be able to bear the corresponding responsibility.
   Confidentiality: In the process of handling problems and resolving disputes, we will strictly abide by confidentiality obligations to protect your personal information and business secrets from being disclosed.

We are committed to providing you with high-quality and safe sports products and services. We promise to maintain a fair and impartial attitude when handling issues and resolving disputes to ensure that your rights and interests are fully protected. We thank you for your trust and support and look forward to working with you to create a better shopping experience.