REFUND POLICY

Welcome to bonillatrendy.com! To ensure that you have a pleasant and satisfactory shopping experience, we hereby formulate the following refund policy and terms (hereinafter referred to as the “Refund Terms”). Please read and understand the following terms carefully before using our refund service.

1. Refund Eligibility
   Product Issues: If the product you received has quality problems, does not match the description, or has obvious manufacturing defects, you are entitled to a refund.
   Undelivered Goods: If we fail to deliver the product to you at the agreed time or method, and this situation is not due to your personal reasons (such as providing an incorrect delivery address, refusing to accept the product, etc.), you are entitled to a refund.
   Policy Permitted: Under the premise of complying with our return policy, if you need to return the product for personal reasons (such as dislike, unsuitable size, etc.) and complete the return process within the specified time, you are entitled to a refund.
2. Refund Process
   Submit a refund application: You need to submit a refund application through our website or customer service channel, and provide relevant order information, product photos and or other necessary evidence materials.
   Review of Refund Application: We will review your refund application as soon as possible after receiving it. During the review process, we may need to communicate with you to confirm the reason for the refund, the condition of the product, and other information.
   Confirmation of refund: If your refund application meets our refund policy, we will confirm the refund and notify you. The refund amount will be refunded according to the actual amount you paid when purchasing the product, excluding any shipping costs or taxes that may be incurred (unless required by law or otherwise agreed by both parties).
   Refund method: The refund will be refunded in the same way as the payment method you used when purchasing the product. The refund time may vary depending on factors such as payment method and bank processing time, and is usually completed within 5-10 working days after the refund is confirmed.
3. Refund limit
   Time limit: You need to submit a refund application within a reasonable time after receiving the product (usually within 30 days, but it may vary depending on the type of product and return policy). If this time limit is exceeded, we may not be able to accept your refund application.
   Product condition: The returned product needs to keep the original packaging, accessories and labels intact. If the product has been used, damaged or altered, we may not be able to accept your refund application.
   Shipping and taxes: Unless otherwise required by law or agreed upon by both parties, shipping and taxes incurred by returns will be borne by you.
   Special products: For some special products (such as customized products, one-time use products, etc.), we may not be able to provide refund services. Please read the product description and return policy carefully before placing an order.

We are committed to providing you with a high-quality and satisfactory shopping experience. We promise to ensure that your refund request is handled promptly and fairly under the premise of complying with relevant laws, regulations and industry standards. We thank you for your trust and support, and look forward to working with you to create a better shopping environment.